Trading Partner Activation [Fresher]

Use analytical skills, technical skills, creative skills, and interpersonal skills to support every phase of TrueCommerce’s implementation lifecycle. Nurture our relationships with Trading Partners and establish TrueCommerce as the market leader to assist companies to do business in any direction

RESPONSIBILITY

1. KRA 1: Establish New Trading Partners (35%)
– Ensure the Trading Partner has a single EDI point of contact for all inquiries
– Establish and test connectivity between the Trading Partners and Customers
– Gather, maintain, and publish mapping specifications for departmental consumption
– Ensure mapping is being completed in accordance with the departmental Service Level Agreements (SLAs)

2. KRA 2: Relationship Management (25%)
– Establish and maintain accurate Trading Partner test instructions
– Align TrueCommerce with the Trading Partners as a preferred EDI provider for their vendors
– Establish TrueCommerce as a “test exempt” partner to help speed the deployment process

3. KRA 3: Technology Management (20%)
– Troubleshoot and resolve all production communication errors in accordance with departmental SLAs
– Document internal processes and contribute to standard operating procedures (SOP’s)

4. KRA 4: Professional Services Departmental Support (10%)
– Support Professional Services with EDI Standards, Trading Partner feedback, labels, and advanced troubleshooting
– Support “kick-off calls” to explain technology and processes to the customer

5. KRA 5: Sales Support (10%)

Tagged as: customer services, customer success, customer support