KASIKORNBANK PUBLIC COMPANY LIMITED (KBank) conducts commercial banking business, securities business, and other related businesses. With more than 70 years of business operations in Thailand, KBank expanded our coverage to foreign countries in 1975, now having service networks in nine nations. KBank is among Thailand’s largest banks and focuses on achieving the status of “Main Bank” of all customer segments.
Our satisfactory performances have been supported by cautious risk management and transparent corporate governance with aspiration towards sustainable business advancement. Our financial network provides service solutions in response to all financial requirements of customers, with respect to banking, fund management, economic and financial analyses, securities brokerage and financial advisory, auto financing and leasing services, as well as financial technology and infrastructure.
• Answer questions regarding their checking and savings accounts, loan applications, and credit cards.
• Be a representative to assist, manage, and resolve customer problems and concerns.
• Identify and escalate customer issues to the appropriate bank department, as well as executing
banking transactions and cross-selling products or special promotions.
• Research required information using available resources and route calls to appropriate resources.
• Inform clients by explaining procedures, answering questions, and providing product and service
information.
• Upsell products and services.
• Document all call information according to standard operating procedures.
• Maintain communication equipment by reporting problems.
• Complete other duties as assigned.
• At least bachelor’s degree or equivalent.
• Proficient in relevant computer applications.
• 1-3 years of experience in a call center environment.
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Good command in English.
• Good problem solving and communication skills.
• Ability to handle stressful situation appropriately
Tagged as: call center, channel management, management & fulfillment