Respond to tickets in accordance with SLA guidelines
Create task/ticket for 3rd Level of Support (Product/Tech Team) for issues relating to request, bug, and information.
Record, track, and document the help desk request problem-solving process including actions taken through to the final resolution
Respond in a timely manner to requests and issues
Provide support to 1st Level Support (Partners, Operations Team)
Assist new hire training for 1st Level Support (Partners, Operations Team) when needed.
Test new update/function before released
Test integration for PMS/OTA, write manual guide for OTA and PMS integration after finished.
Create documentation for training purposes (Knowledge base) Join the internal project to support the development plan of the department and of the Company
2. Requirements:
Junior or fresher graduated from university or college.
Customer service mentality
Strong organizational and time management skills
Excellent verbal and written communication skills, Vietnamese and English
Strong interpersonal skills
Reliable
Solid understanding of computers, networks, and software
High attention to detail
Previous experience with other ticketing systems is preferred
Ability and willingness to work overtime when needed
Ability and willingness to work in a high-pressure environment
Ability and willingness to work in a collaborative team environment
Ability and willingness to quickly learn new technology and software
Why You’ll Love Working Here
Competitive salary based on ability.
14 days annual leave in a year: 12 annual days leave plus 1 day off in the month of birthday plus 1 day off for Christmas.
Happy Hour every 3 weeks
Many parties: Mid-Autumn Festival, Christmas Day, New Year….
SHUI & PIT based on full paid salary.
Modern Office with full equipment.
Company trip every year.
Nice teammates & colleagues.
If you are interested, please send your CV to our email [email protected]