Our client is the first experience platform for communications service providers in SaaS in the globe who is searching for a qualified candidate to join their firm:
Prepare and deliver technical presentations explaining products or services to customers and prospective customers
Confer with customers and engineers to assess equipment needs and to determine system requirements
Collaborate with sales teams to understand customer requirements and provide sales support
Help clients solve problems with installed equipment
Recommend improved process or services to customers, showing how changes will lower costs or increase production
Help in researching and developing new products based on customer specific needs
Provide prompt local and remote support for Proof of Concept (PoC), lab & field trials and deployment ramp up for CSPs and retail partners
Coordinate and implement CSP product installations and integrations by understanding and documenting customer requirements in advance system evaluations
Understand business requirements involved with technical account strategy
Research and stay up to date on the most recent industry standards and trends, emerging technology in network and server engineering, and have fundamental understanding of the principles of networking and cloud architectures
Hire, develop, and lead an inclusive, engaged, and high performing Customer Solutions Engineering team within an assigned region/market
Provide ongoing interpersonal and technical coaching to Customer Solutions Engineers on team
Job Requirement
BS/BA or equivalent work experience
At least 3+ years of leadership experience
At least 10+ years related experience working with network, security and/or web technologies as a Sales Engineer
In-depth industry knowledge and understanding of SDN and wireless technologies, solutions and product offerings preferred
Advanced written and oral communication skills in Vietnamese and English
Ability to travel >70% of the time
Hands on experience in configuration of software and hardware including systems, cloud services and networking equipment
Experience working with large entities deploying large scale SaaS networks to millions of end points
Track record of developing and maintaining communications in a cooperative and professional manner with all levels of staff and customers