Quality Analyst - Japanese Language

• Review the implementation & efficiency of quality and inspection systems;
• Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products;
• Investigate customer's claims and non-conformance issues;
• Analyze data to identify areas for improvement in the quality systems;
• Develop, recommend, and monitor corrective and preventative actions;
• Evaluate audit findings and implement appropriate corrective action.

• Good English skills in reading and gathering information from foreign customers' requirements;
• B2 English level required (Able to understand/read documents).
• Japanese language proficiency (N2 or above preferred).
• Excellent verbal and written communication skills in both English and Japanese, with the ability to express ideas clearly and concisely.
• Have at least 1-year experience in customer support and service analysis;
• Having content-moderation-related skills is preferable;
• Be detail-oriented with strong analytical skills;
• Proficient skills with MS Office and Google Drive;
• Willingness to handle multi-projects;
• Having good communication skills is an advantage;
• Able to work on Holidays is preferable.

The Content Moderation QA position aims to ensure the consistent and high-quality execution of content moderation policies, providing feedback to enhance accuracy, minimize errors, and contribute to a positive online environment.

1. Salary and Benefits

• Attractive salary;
• Attractive bonus, benefits and annual salary review;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check;
• Paid leave (12 days/year).
• Salary: The total compensation package ranges from VND 14,000,000 to VND 21,000,000. (Include Language Allowance)

2. Working Environment

• International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
• Free drinks (coffee, tea, etc.)
• Laptop/computer and other equipment is provided.
• Training and career development opportunities;
• Free in-house gym and game room for everyone. We love board games, video games, PS5
• Working time: Rotation with night shift. 5 days/week