Quality Analyst - Traditional Chinese

• Review the implementation & efficiency of quality and inspection systems;
• Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products;
• Investigate customer's claims and non-conformance issues;
• Analyze data to identify areas for improvement in the quality systems;
• Develop, recommend, and monitor corrective and preventative actions;
• Evaluate audit findings and implement appropriate corrective action

• Bachelor’s degree in any field or equivalent experience;
• Fluent in English (minimum B2, C1 preferred);
• Good English skills in reading and gathering information from foreign customers' requirements;
• Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely;
• Having a proficiency in Traditional Chinese, reading, & writing (minimum Pre Advanced HSK proficiency);
• Have at least 1-year experience in customer support and service analysis;
• Having content-moderation-related skills is preferable;
• Proficient skills with MS Office and Google Drive;
• Willingness to handle multi-projects;
• Experience in the BPO is an advantage;
• Excellent communication, analytical, and problem-solving skills.
• Willing to work on weekends, public holidays, and shifting schedules including night shifts.

The Content Moderation QA position aims to ensure the consistent and high-quality execution of content moderation policies, providing feedback to enhance accuracy, minimize errors, and contribute to a positive online environment.

Working Time: Rotation with night shift. 5 days/week

Salary: The total compensation package ranges from VND 14,000,000 to VND 21,000,000. (Include Language Allowance)

1. Salary and Benefits

- Night shift allowance; Full-salary based insurance contribution

- Attractive bonus and benefits and annual salary review;

- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;

- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;

- Annual health check,

- Paid leave (12 days/year).

2. Working Environment

- International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;

- Free drinks (coffee, tea, etc.)

- Laptop/computer and other equipment is provided.

- Training and career development opportunities;

- Free in-house gym and game room for everyone. We love board games, video games, PS5;